• HumanClick icon above to talk to a representative instantly about any of our products or polices.
• We collect Florida state sales tax because orders are shipped from our fulfillment center is Florida..
• Our mailing address is JL Ryan, 53 Avenue C - Burlington, VT 05401. Please do not send returns to this address, contact us by clicking [HERE] for return instructions. We do not have a published customer service number, however, if the occasion calls for it we will contact you or provide a number the situation cannot be solved by email or online chat.
• As soon as you order, an email confirmation is sent to you verifying your order, when ordering through our shopping cart.
• You may view our Privacy Policy by clicking [HERE].

• Prepayment by Check or Money order: Goods will be sent upon verification of check. When you checkout, you can select to either complete your order online (by credit card) or mail in payment. Mail-in order payment instructions are emailed to you after you place your order. To check out please click [HERE]
• Credit Cards: We accept Visa, Mastercard and Discover. To check out using a credit card please click [HERE]
• Phone In Orders: We do not accept orders over the phone for security reasons. It's much safer to accept orders online using our encrypted safe and secure online shopping cart system. Your order information is only available to top level personnel for the only purpose of processing the order. After the order is completely done with, credit card information is then deleted from the system (many merchants keep this information in there system permanently.)
• C.O.D.: We don't ship C.O.D.

• Shipping Charges include the actual shipping charges as well as a fraction of the handling costs. The shipping charges can be calculated by using the shopping cart. (you use the shopping cart when you click the buy button to add a product to the shopping cart.) When you checkout, your shipping is calculated there. At that time you can select to either complete your order online or mail in payment. Mail-in order payment instructions are emailed to you after you place your order.
• Other Countries: Email or Write for a quote based on specific products and specific quantities of those products. We can only export large orders to other countries at this time.
• Orders are usually shipped within 1-2 days in the USA when order is in stock.
• Shipping Damages or Shortages: These should be reported to the delivery company as well as to JL Ryan immediately upon receipt of shipment.
• UPS Ground Service is our primary shipping method.

• JL Ryan guarantees your satisfaction with your purchase for 30 days from date of delivery.
• If you are not satisfied with a product once you receive it, please contact us by clicking [HERE] for return information. Be sure to include your name, address and explain your problem with the product.
• Products with manufacturer's waranties which exceed 30 days may be returned directly to the manufacturer according to their instructions.

Unfortunately, we can't always have the lowest prices. If you obtain a lower quote, please let us know. We can often match or even beat the price!